Crep Protect Limited is committed to respecting the privacy of our customers and the users of our website www.crepprotect.com (the Website) and our sneaker cleaning service (the Crep Services). The following statement explains our policy regarding the personal information we collect from you in connection with your use of our Website and the Crep Services.
We are registered in England and Wales under company number 09223288 and our registered office is at Unit 3 Sundon Business Park, Dencora Way, Luton, Bedfordshire, LU3 3HP.
1. PERSONAL INFORMATION
1.1 When you use the Website and Crep Services, in particular if you have an online account with us, you may provide us with personal information about you such as your name, address, date of birth, telephone numbers (including mobile number) and email address (personal information). We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the Data Protection Act 1998 and (once applicable) the General Data Protection Regulation.
1.2 Where you create a user account with us, you will be required to provide some basic data about yourself. This is information that we consider necessary or desirable so that we can properly administer your account and provide the website to you. If you do not agree to us holding this information about you, please do not register.
1.3 You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 11. We may charge you a fee for this which shall not exceed £10. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.
2. USES MADE OF THE INFORMATION
2.1 We (and our representatives) may use your personal information for the purposes of:
2.1.1 carrying out our obligations under any contracts entered into between you and us including processing any order(s) you make, completing the Crep Services, notifying you when the Crep Services are complete and delivering/informing you when to pick up the sneakers you have provided for the Crep Services;
2.1.2 authorising payments and/or sending a bill to you;
2.1.3 maintaining the account you hold with us;
2.1.4 ensuring that our Website is presented in the most effective manner for you and your computer;
2.1.5 providing you with information, products and/or services that you request from us or which we feel may interest you, or undertaking surveys or market research, where you have consented to be contacted for such a purpose;
2.1.6 notifying you about a change to our Website or the Crep Services; and
2.2 If you do not want us to contact you in the way set out at paragraph 2.1.5 you can “opt out” by indicating this when submitting email forms on the Website or by contacting us as described in paragraph 11.
3. DISCLOSURE OF YOUR INFORMATION
You consent to us (and our representatives) disclosing your personal information to third parties:
3.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
3.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
3.3 if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website.
4. PROVIDING YOUR INFORMATION TO OTHER USERS
Where you submit content to our Website, for example comments on blog posts, we may display some information about you, including your username and any information that you have included in your profile for public display.
5. RETENTION, UPDATING AND REMOVAL OF YOUR PERSONAL INFORMATION
5.1 Where you provide us with personal information during the course of your usage of the Website, we may retain this information for future use, including:
5.1.1 to speed up your future use of the Website and Crep Services, for example retaining your delivery address for future orders;
5.1.2 for record keeping purposes, such as keeping a record of orders that you place or content that you submit;
5.1.4 to provide on-going services.
5.2 The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, basic personal information about you will normally be retained for so long as you maintain an account with us, and personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
5.3 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. Much of the personal information that we hold about you can be updated through our Website, and where this personal information changes you can update it yourself. If you are unable to do this however you can contact us using the details in paragraph 11 and, where appropriate, we will update the relevant personal information for you.
5.5 If you are intending to move any of your personal information to another website, please let us know before you close your account so that we can make arrangements to provide you with a copy of your personal information.
5.6 You may in certain circumstances be entitled to request the erasure of personal information that we hold on you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
5.7 Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Website and the services associated with it to you and in some cases our acceptance of an erasure request may require your account to be closed.
6.1 Certain parts of the Website use “cookies” to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer’s hard-drive when you visit such websites. Cookies can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information that you have personally supplied.
7. LOG FILES
7.1 In common with most websites, our Website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.
7.2 We may use this information to analyse trends, administer the Website, track your movement around the Website and gather broad demographic information.
8.1 The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security seriously and will use our reasonable endeavours to protect the integrity of the information you provide.
8.2 If you register to use secured parts of the Website, in particular if you have an online account with us, you may be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us immediately at the address provided in paragraph 11 below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account until your identity has been verified and the account has been satisfactorily secured.
8.3 Our Website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. ISSUES AND COMPLAINTS
9.1 In the unlikely event that you have any concerns about how your personal information is being used, please contact us as described in paragraph 11. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
9.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. [In the first instance it will be reviewed by our customer care team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.]
9.3 If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns/ for more information.
11. CONTACTING US
If you need to contact us about this policy or any matters relating to the personal information we hold on you, you can write to us at [contact address (and department where applicable)] or email us at [contact email address].
12. FURTHER INFORMATION